Delete your Mora account
You can delete your Mora account and everything in it from the app. No app? Ask us below.
In the app
- Open Mora. On the chat screen, tap your picture (or your initial) at the top.
- Tap Privacy.
- Tap Delete account.
- Tap Delete account again to confirm.
Your account is deleted straight away and you're signed out. It can't be undone.
No app? Ask us to delete it
To protect your account, we'll message this number on WhatsApp to confirm before deleting anything. Your account is only deleted after you confirm from that number, and then within 7 days. The fastest way is inside the app: sign in, then go to Privacy → Delete account to delete it immediately.
What's deleted
Your account and everything in it: your profile (name, phone number, photo, and settings), your chat with Mora, the voice notes, photos, and documents you sent and the text read from them, your tasks, reminders, and notes, linked WhatsApp numbers, your devices and notification settings, and your support requests. The files you sent are removed right after the account.
What we keep, and for how long
- Security records, detached from your account and with your IP address shortened — until their 90 days run out
- A record of the consents you gave or withdrew, without your name, phone number, or full IP address — 5 years, as proof of consent
- An anonymous record that an account was deleted, with no name or phone number — 5 years
- Technical records of our requests to AI providers (which service, when, and whether it worked — not what you sent, and not linked to you) — 6 months
- Encrypted backups — up to 30 days
- If you asked on this page: your request (phone number, name, and date) — 90 days after we've handled it